In 2008, BLG took over the Koblenz warehouse location of the Europe-wide cookie producer from the previous operator. At that time, TELOGS had already been responsible for the Complete Maintenance Service (CMS) on site as a partner for two years. “Maintaining conveyor and storage technology of varying complexity from different manufacturers is not one of the core competencies of a logistics service provider. For this reason, the previous warehouse operator had already handed over this task to a specialized service provider. When we took over the warehouse, we first checked what results TELOGS had achieved in the past. TELOGS’ work convinced us, and the risk of disruptions was sustainably reduced,” recalls Darijo Mijackovic, Head of Warehousing and Distribution at BLG. Since BLG always keeps operating expenses as low as possible, this project should also be handed over to a central, manufacturer-independent service provider who is responsible for all maintenance and servicing tasks.
Tailor-made concept for an individual plant
“Based on the actual situation, we carried out a detailed analysis of the warehouse and conveyor technology and developed an individual maintenance concept with a defined target condition,” explains Jürgen Dönges, Managing Director of TELOGS GmbH. In day-to-day business, the Complete Maintenance Service for BLG works as follows: An employee of the maintenance specialist accompanies daily operations on site and immediately eliminates technical faults. He has his own workshop for this purpose.